Job Summary

The Account Manager position is newly created and a vital role. This role reports to the Director of Sales and Business Development. The person will be required to:

• Take over and manage all distributor account management responsibilities.
• Develop deep understanding of distributor purchasing and stocking behavior.
• Work with distributors to develop accurate forecasts of demand.
• Increase revenue under existing agreements and expand revenue streams with existing distributors
• Report on distributor performance and maintain distributor scorecards. Develop new analytics to evaluate distributor performance
• Report on the distributors and new opportunities in weekly updates and monthly management forecasting reviews
• Facilitate quarterly reviews with distributors and management
• Work closely with Sales and Application Engineers to work on strategies and tactics to pull demand through distributors
• Work with marketing to ensure that distributors are marketing our products in accordance with our agreements, on co-marketing, co-branding and joint promotional programs.
• Participate and network during industry specific conferences
• Manage revenue budget and hit or exceed monthly quota
• Consistently and accurately input data into CRM system; process orders directly to ensure accuracy

Qualification

• BA or BS required
• Experience managing distributors and/or large customers
• Independent, entrepreneurial and results-focused
• Passion for the clean energy industry with strong interest and desire to help further battery storage adoption
• Travel as needed to achieve company objectives

The SimpliPhi Power Account Manager position is the entry point to a company regarded as an industry leader. SimpliPhi’s company culture promotes employee career growth and job expansion.

If you are passionate about renewable energy, new energy-related technology and battery storage, apply today!

Responsibilities:

• Answer customers’ technical questions regarding company products, via phone and email
• Assist customers with battery system setup and Balance of System equipment settings
• Discuss system performance issues and concerns with customers
• Troubleshoot system issues, coordinating with Tier 2 Tech Support to resolve
• Collaborate with other equipment manufactures to solve integration issues and better understand potential future issues
• Track customers’ feedback regarding products and document issues
• Stay up-to-date with the company’s offered products and product features, as well as the latest Balance of System equipment
• Recommend to customers appropriate products based on the specific application, outlining products’ capabilities and limitations
• Recommend to customers appropriate battery system size and overall system design

Qualifications:

• Experience with solar photovoltaic system design and energy storage required
• Experience with technical support via phone and email
• Ability to stay cool under pressure
• Ability to independently make decisions and solve problems
• Direct or indirect customer service experience and/or experience talking on the phone with clients required
• Ability to remember and communicate detailed technical information clearly and accurately
• Excellent written and verbal communication skills required
• Experience with CRM or Helpdesk software
• Energy storage installation experience a plus
• Technical degree and/or 3 or more years of experience in the energy storage industry required

Overview:

SimpliPhi’s Tech Support Specialist provides technical support to distributors and installers working with SimpliPhi’s Lithium Ferro Phosphate (LFP) batteries.

The role involves answering a variety of technical questions regarding battery operating parameters, appropriate Balance of System equipment, proper battery wiring, LFP battery chemistry, battery management system functionality and more.

The SimpliPhi Power Technical Support position is the entry point to a company regarded as an industry leader. SimpliPhi’s company culture promotes employee career growth and job expansion. We are seeking an individual who can help drive the education of our growing market and is excited to keep learning in this rapidly evolving industry.

If you are passionate about renewable energy, new energy-related technology and battery storage, apply today!

If interested, please click here to fill out the following form indicating position of interest and we will get back to you with details.